But if there’s a genuine issue, we’ll sort it out.
We want you to love your Undo Ego products. If something arrives damaged, defective, or clearly not right, please contact us and we’ll do our best to make it right.
We accept returns within 30 days of delivery.
To be eligible for a return:
Because these are printed products, we can’t accept returns for normal wear, accidental damage, or “my ego changed its mind.”
If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery with:
We’ll assess the situation and organise a replacement or refund where appropriate.
No spiritual bypassing required.
We do not generally offer refunds for change of mind purchases.
Please check product descriptions and photos carefully before ordering.
(Though honestly, if the ego suddenly decides it hates a forgiveness flipbook, that may be part of the curriculum.)
Once your return is received and inspected, we’ll let you know whether your refund has been approved.
If approved, refunds will be processed back to your original payment method within a reasonable number of business days.
Processing times may vary depending on your bank or payment provider.
Sale or discounted items are not eligible for refund unless faulty or required by Australian Consumer Law.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, faulty, or incorrect.
Original shipping costs are non-refundable unless required under applicable consumer law.
Nothing in this policy excludes your rights under Australian Consumer Law.
If a product has a major fault, you may be entitled to a replacement, repair, or refund.
Questions about returns or refunds?
Email: hello@undoego.co
We’ll do our best to respond quickly, kindly, and without sounding like a corporate robot.
